OUR PRIVACY POLICY

 

South Valley Secretarial is committed to protecting the privacy and confidentiality of information it collects from clients, service providers and contractors.  In acting for clients, South Valley Secretarial adheres to its duty of confidentiality in all actions taken on our clients' behalf.

 

  

COLLECTION

In most circumstances we collect information directly from you.  This may be through correspondence, email, in person and by telephone.  In relation to individuals we may collect information including your name, contact details and any other relevant information you provide to us.

 

 

 

 

USE AND DISCLOSURE OF INFORMATION

We use and disclose your information for the primary purpose for which you have provided the information.  In addition, we also use and disclose information for purposes ancillary and consequential to the primary purpose of collection such as invoicing, related correspondence and accurate file management.  To this end, South Valley Secretarial may use the services of agents, service providers or contractors.  All such third parties must comply with confidentiality duties and the Privacy Act in their handling and management of information.

 

 

 

 

SECURITY OF INFORMATION

The information you provide us is stored on computer and paper based files as appropriate.  The secure storage and use of information is of paramount importance to us so that all reasonable steps are taken to protect the information from misuse or loss, or unauthorised access, modification or disclosure by means such as password and network protection, and secure storage of paper based and other records.

 

 

 

 

ACCURACY OF INFORMATION

We take all reasonable steps to ensure that the information we collect is accurate, complete and up to date at the time of collection.  If your circumstances change or you have reason to believe our records are not accurate, complete or up to date, please contact us immediately and we will take all reasonable steps to amend the information in accordance with the above criteria or an alternative may be discussed with you.

 

 

 

 

ACCESS

You may request access to personal information that we hold on you.  However, our discretion, duties and obligations under law may restrict your access.  Given this, all reasonable actions will be taken to assist access or to address any reasons you have to seek access.  If access is denied, we will provide you with reasons in accordance with law.  If access is provided, a reasonable fee may be charged for time and other costs incurred in providing access.

 

 

 

 

CONTACTING US

If you have any queries concerning any aspect of this policy or our practices, or a concern or complaint please contact us.

 

A Confidentiality Agreement is able to be provided upon request.